Case study
HMV Ltd

John Ashton, Maintenance Manager
Various locations - North of England

John Ashton and his helpdesk team manage one of the busiest departments in any major retail operation: facilities, i.e. the frontlines stores in the high street, shopping centres etc.

Reactive maintenance is a key requirement in the day-to-day running of a busy customer-focused environment. HMV required a service with a ‘local’ touch, so the decision was taken to regionalise the maintenance support.

UK Response was successful in the initial stages to become an approved contractor, and was placed on a probationary contract, covering 27 stores from Wigan in the west to Hull in the east with a team of dedicated engineers.

John Ashton said:“We require a speedy, flexible and professional approach in our business, along with a competitive edge to costs. UK Response not only delivers, it exceeds.

“In return for our commitment, UK Response has now not only got responsibility for any reactive maintenance, but also been awarded the full scheduled maintenance contract for all stores within our area.”